Business Name: Millers Painting & Drywall Effective Date: April 26, 2026 Last Updated: May 17, 2026

1. Accountability and Scope

Millers Painting & Drywall ("we," "us," or "our") is responsible for all personal information under its control and is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This policy applies to all individuals who interact with our website at https://www.millerspaintdrywall.ca/, submit quote request forms, or communicate with us by any means.

Our business is physically located at: Millers Painting & Drywall 103-3319 20 Ave S Lethbridge, AB T1K 1H1 Email: [email protected] Phone: 1-587-813-5451

2. Information We Collect

We collect personal information only for clear, identified purposes. This includes:

a) Directly Submitted Data

Full name

Email address

Phone number

Physical / service address

Scope of work or project details

Photos of the jobsite uploaded through our quote form

b) System and Usage Data

IP addresses

Browser type and version

Pages visited and time spent on site

Referring URLs

c) Communications Data

Records of SMS messages sent and received

Email open and delivery tracking data (via embedded tracking pixels) used solely to confirm delivery and improve customer service

3. How We Use Your Information

We use your personal information to:

Provide estimates, schedule appointments, and deliver services

Send transactional SMS messages related to your specific project (scheduling updates, appointment reminders, project status)

Send promotional or marketing SMS messages, only when you have provided separate, explicit opt-in consent

Respond to inquiries and provide customer support

Maintain and improve our website and communication systems

Comply with legal and regulatory obligations

4. SMS / Text Message Communications (A2P Consent)

Millers Painting & Drywall operates an SMS messaging program for appointment reminders and project updates.

Consent:

We will only send you SMS messages if you have provided express, voluntary consent through a clearly labeled opt-in checkbox on our quote request form. Consent to receive SMS is never a condition of receiving our services.

Message Types: You may receive:

Transactional messages — appointment reminders, scheduling confirmations, and project updates

Promotional / marketing messages — special offers or service announcements (only if you have separately consented to this category)

Message Frequency: Message frequency varies depending on your project status. You may receive up to several messages per month.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You may withdraw consent and stop receiving SMS messages at any time by replying STOP to any message. You may also reply HELP for assistance or contact us directly at [email protected].

No Sharing of SMS Opt-In Data:

No mobile information, including SMS opt-in consent data, will be shared with third parties, affiliates, or any outside organization for marketing or promotional purposes. SMS opt-in and opt-out data is used solely to manage your communication preferences with Millers Painting & Drywall and will not be sold, transferred, or disclosed to any third party. This restriction applies regardless of any other data sharing described in this policy.

Carrier Disclaimer:

Carriers (including Rogers, Bell, Telus, and others) are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure functionality and analyze usage.

Types of cookies we use:

Essential cookies — Required for the website to function correctly (e.g., form submission, security). These cannot be disabled.

Analytics cookies — Help us understand how visitors use the site. We use this data in aggregate to improve user experience.

Marketing cookies — Used to track interactions and measure campaign effectiveness.

You can manage or disable non-essential cookies through your browser settings or through our cookie consent banner when you first visit the site. Disabling cookies may affect certain site features.

6. Data Sharing and Third Parties

We do not sell or rent your personal information to any third party.

Your information may be processed by the following service providers, strictly for the purposes described in this policy:

Northernbound AI — Our technology administrator, responsible for managing our website, communication software, and booking systems

LeadConnector / GoHighLevel — Our CRM and SMS communication platform

These providers are contractually bound to handle your data securely and only as directed by us.

Cross-Border Data Transfers:

Our software systems use cloud infrastructure located in the United States. As a result, your personal information may be stored or processed outside of Canada and may be subject to access by US government agencies or law enforcement under US law. By using our services, you acknowledge this possibility.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted data transmission (HTTPS/TLS)

Access controls limiting who can view your data

Regular security reviews of our third-party platforms

No system is completely secure. In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

8. Your Rights (PIPEDA)

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you

Correct inaccurate information

Withdraw consent for non-essential uses of your data at any time

Request deletion of your personal information, subject to legal retention requirements

File a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of these rights, contact us at [email protected] or by mail at the address in Section 1.

9. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. SMS opt-in and opt-out records are retained for a minimum of 4 years in accordance with CASL requirements.

10. Age Restriction

Our website and SMS program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, concerns, or requests:

Millers Painting & Drywall 103-3319 20 Ave S, Lethbridge, AB T1K 1H1 Email: [email protected] Phone: 1-587-813-5451