Business Name: Millers Painting & Drywall Effective Date: April 26, 2026 Last Updated: May 17, 2026

1. Parties and Scope

These Terms of Service ("Terms") govern your use of the website at https://www.millerspaintdrywall.ca/ and any services, forms, or communications provided by Millers Painting & Drywall ("we," "us," or "our").

Millers Painting & Drywall is the primary service provider for all physical painting, drywall, taping, mudding, and related contracting services.

Northernbound AI acts solely as a third-party technology provider managing the software, website, and communication infrastructure on behalf of Millers Painting & Drywall.

By accessing our website, submitting a quote request, or communicating with us, you agree to these Terms.

2. Age Restriction

You must be at least 18 years of age to use our website, submit a quote request, or opt in to any SMS communication program.

By using our services or submitting any form, you confirm that you are 18 years of age or older.

We do not knowingly provide services to or collect personal information from individuals under the age of 18.

3. SMS / Text Message Program (A2P 10DLC)

Program Description:

Millers Painting & Drywall operates an SMS messaging program to communicate with customers regarding appointment scheduling, project updates, and, where separately consented to, promotional offers and service announcements.

Consent: Participation in our SMS program is entirely voluntary and requires your express, manual opt-in via a clearly labeled checkbox on our quote request form. Opting in to SMS is never required to receive a quote or service.

Message Types:

Transactional / Informational Messages — Appointment reminders, scheduling confirmations, project status updates, and responses to your direct inquiries

Promotional / Marketing Messages — Special offers and service announcements (only sent with separate explicit consent)

Message Frequency: Message frequency varies. You may receive up to several messages per month depending on your project status.

Message and Data Rates: Standard message and data rates may apply depending on your wireless carrier plan.

Opt-Out: To stop receiving SMS messages at any time, reply STOP to any message we send. After opting out, you will receive one final confirmation message and no further SMS will be sent. You may re-subscribe at any time by opting in again through our website form.

Support: For help with our SMS program, reply HELP to any message or contact us directly at:

Email: [email protected]

Phone: 1-587-813-5451

Carrier Disclaimer:

Carriers including Rogers, Bell, Telus, and other mobile network operators are not liable for delayed or undelivered messages. Message delivery is subject to network availability.

No Third-Party Sharing:

SMS opt-in data, consent records, and mobile information will not be shared with or sold to any third parties or affiliates for marketing or any other purpose.

4. Accuracy of Estimates

Online quotes submitted through our website are preliminary estimates based solely on the information provided by the user. Final, binding quotes require a visual on-site inspection by a qualified representative of Millers Painting & Drywall. We reserve the right to adjust pricing based on actual site conditions discovered during inspection.

5. Property Access and Safety

By requesting an in-person estimate or service, you grant Millers Painting & Drywall and its representatives permission to access the interior or exterior of the property at the address provided, at the agreed-upon time.

You are responsible for disclosing any known hazards prior to the visit, including but not limited to:

Freshly finished surfaces or delicate flooring

Presence of pets or restricted room access

Known lead paint or asbestos (particularly relevant for renovation or sanding projects)

Failure to disclose known hazards may result in damage for which Millers Painting & Drywall cannot be held liable.

6. Insurance and Certification

Millers Painting & Drywall maintains active general liability insurance and Workers' Compensation Board (WCB Alberta) compliance for all operations and personnel.

7. Limitation of Liability and Technology Disclaimer

Northernbound AI and Millers Painting & Drywall do not guarantee uninterrupted access to the website or any communication systems. Neither party shall be held liable for:

Lost, delayed, or undelivered SMS or email communications

Missed communications due to technical outages or platform failures

Project timeline delays resulting from website or CRM platform issues

Any indirect, incidental, special, or consequential damages arising from your use of this website or our communication platforms

Our total liability to you for any claim arising under these Terms shall not exceed the amount paid by you for services directly giving rise to the claim.

8. Privacy

Your use of our website and participation in our SMS program is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your personal information.

9. Governing Law and Data Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, including Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta.

Please note: Our communication and CRM systems are operated by GoHighLevel (LeadConnector), a US-based platform. As a result, your personal information may be stored or processed in the United States and may be subject to access by US government agencies or law enforcement under US law. For full details, see our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

11. Contact and Support

For questions about these Terms, our SMS program, or to exercise any of your rights:

Millers Painting & Drywall 103-3319 20 Ave S, Lethbridge, AB T1K 1H1 Email: [email protected] Phone: 1-587-813-5451

Privacy Policy